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Returns

RETURNS


1. What is your returns policy?

If for any reason you are not completely satisfied with your purchase from PANDORA ONLINE please send it back to us. You can return any item purchased from PANDORA ONLINE within 30 days of receipt. We will not refund the shipping costs.  

PANDORA ONLINE will only accept returns of purchases made from  PANDORA ONLINE. Likewise, the official PANDORA stores and authorized retailers will not accept returns of items purchased from PANDORA ONLINE.

The jewellery sets with associated offerings cannot be separated. If you wish to return a set that originated an offer, all items must be returned. 

All articles will be checked as soon as they arrive at our warehouse. 

If you wish to return an item and exchange it, follow the instructions below.


2. Instructions for returns

If you choose to return your products, please follow the following steps:

 

       - Fill out the return form. Put the references of the articles that you want to return and indicate the reason for return. Note that if the form does not accompany the return,

         your refund will be issued later, for all the information contained in the same is essential for processing the refund.

 

       - Contact customer service from PANDORA ONLINE if you need help:

                                           Through menu " Need Help? " (Monday to Friday from 9:00 at 6:00 pm)

                                           Email: pandoraonline@visaodotempo.pt 

                                           Have with you the following information: Order No., The items to return, Why do you want to return them


       - You will receive an e-mail from pandoraonline@visaodotempo.pt to confirm the conditions of your return.

       - Pack your return and do not forget to include the form required. Note that if the form does not accompany the return your refund will be issued later,

          for all the information contained in the same is essential for processing the refund.

       - Leave your package at the post office. Keep proof of postage.

       - We will process your return as quickly as possible and reimburse you the amount you paid for your article. Note that from the date of receiving a refund, it may take 3-5 business days

          to be available in your account. Please contact your bank directly for more information.


3. Can I return an item purchased from PANDORA ONLINE to a PANDORA Store or authorized retailer?

It is not possible to return an item purchased from PANDORA ONLINE on a PANDORA store or authorized retailer. Please return all orders from PANDORA ONLINE according to our return policy. Likewise it is not possible to return on PANDORA ONLINE an article purchased in a store or authorized retailer.


4. Have you received my returned item?

When we receive your return we will send you an email with confirmation of your refund. If you want to confirm the delivery of the articles in our services, please contact PANDORA ONLINE customer service through:

            Menu " Need Help? " (Monday to Friday from 9:00 at 6:00 pm)

            Email: pandoraonline@visaodotempo.pt 


5. My order of PANDORA jewellery has arrived but is damaged/incomplete. What should I do?

We are so sorry for this situation. Please contact us through the menu "Need help?" or email pandoraonline@visaodotempo.pt .


6. I’ve received an incorrect/faulty item or an item is missing. What should I do?

We are so sorry for this situation. Please contact us through the menu " Need help? " or email pandoraonline@visaodotempo.pt .


7. The price of an item has changed after the date of my purchase. Can I ask for a refund of the difference?

As a retail business, our prices can change without prior notice. Therefore, we do not proceed to the reimbursement of any differences.


8. What is the return policy on PANDORA ONLINE for items on sale?

The returns can be made over a period of 14 days after the date of purchase.
You cannot make exchanges. Contact PANDORA ONLINE through the menu " Need help?" or email pandoraonline@visaodotempo.pt for more details on its policies.


9. What happens if I want to Exchange my Gift Set?

It is not possible to exchange the Gift Sets. The Gift Set is a gift associated with a purchase, as such cannot be returned separately. Your return will only be validated after presenting the proof of purchase of your set. It is not allowed to exchange only a few references. See our return policy for more information.


10. The package received was not in condition. Can I return it to the ONLINE STORE?

We recommend that you contact PANDORA’s ONLINE customer service to be provided with the help needed.

11. My return is lost/damaged. How should I proceed?

The responsibilities for damage or loss returns cannot be imputed to PANDORA ONLINE. Please contact the delivery service chosen by you.

 

 

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